Privacy policy.
1. Information We Collect
a. Personal Information (collected when you register, book or communicate with us):
Your name, email address, phone number
Your home or business address (for pick‑up/drop‑off)
Details about your dog(s): name, age, breed, health needs, behaviour
Payment information (collected securely via third‑party payment processors)
Emergency contact or vet details (optional but recommended)
b. Technical & Usage Information
When you use our Website, we collect:
IP address, device/browser type, operating system
Pages viewed and time spent on our Website
Referring/exit URLs, clickstream data, anonymised analytics
2. Why We Use Your Data
We use the information we collect to:
Provide, schedule, and manage dog‑walking services
Confirm and update your bookings or schedule changes
Communicate with you regarding your dog’s care and service
Learn how to improve our Website, offerings, and user experience
Process payments and manage refunds securely
Meet compliance obligations under UK/EU data protection law
3. Lawful Basis for Processing (GDPR/UK GDPR)
Our processing is based on:
Contractual necessity: to perform the dog‑walking service you request
Legitimate interests: to operate and improve our business
Consent: where required (e.g. optional vet contact, marketing communications)
Legal obligation: when required to share data under UK law
4. How We Share Your Information
We do not sell your personal data. It may be shared with:
Trusted third-party service providers (e.g. payment gateways, pet care platforms)—always under contract and confidentiality
Vets or emergency services, if necessary for your dog’s health and with your permission
Government or law enforcement authorities if required by law or court order
Professional advisors—such as lawyers or accountants—under confidentiality agreements
5. Cookies & Tracking Technologies
We use cookies and similar tools to:
Remember your preferences and secure login sessions
Understand how users interact with our Website via analytics
Offer improved navigation and personalised content
You can manage cookie preferences via your browser settings. Please note that disabling cookies may affect Website functionality.
6. Data Retention
Personal data related to completed bookings is kept for up to 6 years for tax and accounting compliance
Profile and communication records may be retained for up to 2 years after last contact
We periodically review and securely delete or anonymise data that’s no longer required
7. Your Rights
Under UK/EU data protection laws you have the right to:
Access and receive a copy of your personal data
Request correction or deletion of your data
Object to or restrict processing and withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have mishandled your data
To exercise your rights, please contact us at info.pawfectstrolls@gmail.com
8. Security Measures
We use industry‑standard technical and organisational measures—such as encryption, password protection, and limited access—to protect your data. While we work hard to keep information safe, no system is 100% secure.
9. Children’s Privacy
Our services are not directed at children under 13, and we do not knowingly collect their data. If you are under 18, you should use the Website only under supervision.
10. Third‑Party Links
Links on our Website reference external sites. We are not responsible for the data practices or content of those sites. Please review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy over time. Any changes will appear on this page along with an updated “Last Updated” date, and if significant, we’ll notify you directly (e.g. by email).
12. Contact Information
If you have any questions, concerns, or requests regarding this policy or your data, please reach out: